CancellationAny cancellation must be made at least 72 hours prior to the scheduled appointment. Cancellations made within the 72-hour window will result in a cancellation fee equal to the deposit.
ReschedulingAppointments can be rescheduled up to 72 hours prior to the scheduled appointment. A rescheduling fee of 15% will apply.
Extreme Emergencies: In the case of extreme emergencies, the studio will consider waiving the cancellation or rescheduling fee — with proof of reason.
No-ShowsClients who fail to show up for their scheduled appointment without providing at least 24 hours notice will be charged a no-show fee equal to the full deposit.
Late ArrivalsClients who arrive more than 15 minutes late may be asked to reschedule. A rescheduling fee of 15% will apply. If the artist can accommodate the appointment, a late arrival fee of 15% may apply.